Frequently Asked Questions
Everything you need to know about shopping with Yalon Swarovski
Are all crystals sold on your website authentic Swarovski?
Yes, Yalon is an authorized Swarovski partner. We guarantee that all crystals and components sold are 100% authentic Swarovski products, maintaining the highest standards of brilliance and precision.
What are your shipping options and delivery times?
We offer several shipping methods, including standard home delivery and express courier services. Typical delivery times range from 3 to 7 business days depending on your location and the selected shipping method.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of receiving your order, provided the items are in their original packaging and have not been used. Please note that custom-made orders or cut-to-size items may not be eligible for return.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal. Our checkout process is fully encrypted and secure.
How should I care for my Swarovski crystal jewelry and components?
To maintain their shine, avoid contact with water, perfumes, and chemicals. Clean your crystals gently with a soft, lint-free cloth and store them in their original packaging when not in use.
Can I track my order after it has been shipped?
Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.